CruzControl urBusiness Overview
CruzControl urBusiness is a hosted modular suite of telephone centric Customer Relationship Management applications that is multi-user, multi-location and multi-lingual, designed on the premise of use anywhere, anytime and always live data, delivering its users constant live business intelligence.
CruzControl urBusiness was specifically designed to help small and medium sized businesses meet the challenges of today's competitive business environment to effectively reach their target markets efficiently and as effortlessly as possible, with an impressive list of Contact Management and automation features.
CruzControl urBusiness' user interface designer enables users to create customizable user interfaces to meet specific user requirements. The ability to have multiple user interfaces or input screens enables call agents to handle incoming calls for multiple clients.
Users can create an unlimited number of phone scripts to guide call-agents step-by-step through a call process, whether it's a sales call or a customer service call. Each call's data is captured live for individual or aggregate analysis as the call process is happening.
Because it's a hosted application it can be used by anyone anywhere if a user has been given authorization to access the system. Access can be restricted by individual to the application or by individual to a project, enabling companies to hire temporary call agents to fulfill a specific need.
The comprehensive monitoring capabilities allows companies to hire call agents to work from anywhere to meet cost considerations or specific skill sets, with the peace of mind of having the ability to monitor the call agents' activities including monitoring the calls live.
In one software package CruzControl urBusiness offers a great contact and customer relations managing system , and a flexible powerful telemarketing system.
