ccradius

Services

Your Success Is Our Service!

  • IT Outsourcing Services

    Outsourcing IT Services and Business Processes functions to an economically advantaged area often means the difference between a project being feasible and not. Outsourcing also gives you quick access to resources your company may only need temporarily or to expertise that may be difficult to find locally.

  • Call Center Services

    Whether you're trying to reach new customers or need fulfillment help, CruzControl Radius Call Center Services offers unique technology solutions like live call tracking dashboards, that put you in full control of your telemaketing campaigns. Our call center partners offer a diverse expertise from language skills to IT expertise.

  • CruzControl UrBusiness

    CruzControl UrBusiness is a cloud hosted Work Center Application that promotes collaboration between individuals and teams, manages contacts, activities, projects, virtual Linux and Windows desktops and much more…

  • IBM WebSphere Support

    Access international IBM trained and certified professionals to help run and maintain your or your clients’ enterprise IBM WebSphere Commerce solutions. Whether you need help setting up an online store to interfacing with IBM’s cognitive technologies we can help you access international resources quickly and economically.

  • E-Commerce

    CruzControl UrBusiness E-Commerce solution combines the features you expect from an invoicing system with the power of an integrated call center system to provide businesses with an efficient sales processing system online and telephone for order taking and customer support.

  • Custom Commerce Solutions

    Packaged solutions don’t always fit your needs, CruzControl Radius has extensive experience developing cloud or hosted commerce solutions, integrating e-commerce with POS and Order Entry systems and cloud based telephony enabled commerce solutions.

  • NBT Jobs Board

    CruzControl UrBusiness helps companies looking to hire, and companies and professionals looking for jobs to come together. Companies can submit available jobs and search for qualified resources. Subcontracting companies and professionals can submit their proficiencies, and search for available jobs.

  • Business Processes Outsourcing

    Outsourcing business processes can be great way to add capacity and expertise to your team quickly and economically. CruzControl Radius can provide your company with the expertise you need and the systems that ensure quality of the work and protect your information and data.

IT Outsourcing Services

Outsourcing non-core tasks enables you to access skills and services quickly and efficiently by leveraging other companies’ existing infrastructures and expertise. Business today is global, to remain competitive businesses of all sizes and types need to consider outsourcing and if it’s right for them.

CruzControl Radius can be your portal to an international pool of resource to help you with projects or processes. CruzControl Radius can help you manage and facilitate successful introductions to services from around the world that have a proven track record of delivering high quality products and services.

outsourcing

Our Services

CruzControl Radius can give you access to many types of international resources. We have a long history of working with international resources to work on our own Call Center and Work Center Software, as well as client projects. CruzControl Radius gives you access to the best international outsourcing resources anywhere. We give you access to resources that are committed and able to complete your projects on time and on budget.

Outsourcing call-center services and software development services can sound difficult and overwhelming… we make easy and open, no confusion and no mystery.

All outsourced work is done from a secure monitored Virtual Computer, which clients can have access at any time during the duration of the projects. All virtual systems reside on our own infrastructure located in North America that is owned and managed by CruzControl Radius.

Telemarketing projects are monitored live from the CruzControl UrBusiness Dashboard. Not only can you monitor each agent’s activity, the Dashboard also gives you instant live feedback on script efficacy, enabling you to make changes to the script.

  • Outsourcing resources are vetted.
  • Secure environment to prevent time theft.
  • Monitored.
Latest Projects
it outsourcing
IT Resources
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custom applications
Custom Applcations
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accounting outsourcing
Business Processes and Accounting
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Call Center Services

Telemarketing can be used to provide customer service, technical support, order taking and remains one of the most effective marketing tools available to businesses. When done correctly it can enhance customer satisfaction and stimulate sales.

Telemarketing is highly targetable to very specific demographics that best match consumers of your offerings. Often businesses become too consumed with statistics, instead of planning the telemarketing services from the consumers’ point of view. Telemarking should not be viewed as a contact sport, where you beat your consumers until they accept your offer. Rather your telemarketing progrram should project the image you wish to cultivate in your consumers’ minds. Your inbound telemarking strategy should be used to distinguish your company as a company that is more committed to excellent customer service than anyone else. Similarly your outbound telemarketing strategy should be targeting consumers who most likely will be interested in your products or services with strategic offerings that will likely appeal to the individual at the other end of the telephone.

telemarketing

Our Services

CruzControl Radius provides easy to deploy and affordable hosted telemarketing solutions, with CruzControl UrBusiness Telemarketing modules that enable you to setup and manage your own call center or have CruzControl Radius manage your telemarketing services with full confidence using our live telemarketing dashboard monitoring.

Outsourcing telemarketing services should not be viewed with the primary reason of displacing your current program exclusively to save money. Outsourcing telemarketing services could be using resources right from your very own community or using the services of a company in another continent (outsourcing means leveraging someone else's expertise). Outsourcing all or some of your telemarketing programs should always be for the reason to increase quality of service and customer satisfaction.

CruzControl Radius provides hosted virtual Call Center services from our own servers, you can be up and running your own call center within minutes. Depending on your needs CruzControl Radius hosted Call Center services can based on OpenSIPs and Asterisk or just Asterisk. In both instances using CruzControl UrBusiness to manage the telephony infrastructure.

CruzControl Radius telecom engineers have setup call centers facilities throughout the world. We have trained technicians for OpenSIPS and Asterisk using CruzControl UrBusiness PBX module to manage the telecom infrastructure. If you prefer to have the Call Center infrastructure on site....

CruzControl’s Telemarketing Outsourcing services are deployed using our own proprietary software CruzControl UrBusiness. CruzControl UrBusiness gives you the option of deploying and managing your out/in-bound telemarketing campaigns yourself or have us do it for you. If you’re interested in having us manage your Virtual Call Center, CruzControl Radius can assist you to find experienced telemarketing agents with the required expertise, including in several languages.

CruzControl’s Telemarketing Outsourcing services are deployed using our own proprietary software CruzControl UrBusiness. CruzControl UrBusiness gives you the option of deploying and managing your out/in-bound telemarketing campaigns yourself or have us do it for you.

  • Live Multi Campaign Dashboard
  • Visual Script Designer
  • Fast and Easy Setup
  • Economical alternative to physical telecom infrastructures
  • Get only the resources your need
  • Get more resources only when you need more
    • Access to flexible work force
Latest Projects
outbound
Outbound Telemarketing
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inbound
Inbound Telemarketing
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stock promotion
Stock Promotion
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IBM WEbSphere Commerce

From our own servers CruzControl Radius provides all inclusive cloud hosting services for CruzControl UrBusiness, OFBiz, QuickBooks, and Asterisk.

If you prefer to manage your own environment for your own company or for clients, you can use our specialized ERP and PBX cloud hosting services to access comprehensive services and support of POS, OE, E-Commerce and Telephone Ordering invoicing systems services that are flexible and affordable.

You’ll have access to our cloud services that provide full virtual transactional operations such as POS, OE and E-Commerce, Telephone Ordering, and virtual call center infrastructure. Combined these solutions enable our clients to have an integrated transactional and customer service solution, capable of financial management, processing wholesale, retail, e-commerce and phone orders.

cabinets

Our Services

Cloud computing is a pool of many computing resources such as servers and storage devices divided into multiple virtual servers. Hosted cloud services are very scalable offering you the flexibility of easily expanding your computing needs as your needs grow. Because the physical resources of many are in one location, computing resources become significantly more affordable than traditional solutions. Hardware and software maintenance and monitoring are centralized and companies no longer need dedicated staff.

You won’t have to worry about hardware failures, software upgrades these are done automatically as part of regular maintenance. And when you’ll need ancillary services such as support and customizations with the applications we support you’ll have a partner that is able to give you answers beyond infrastructure issues.

  • Cost effective
  • Software and Infrastructure Support
  • Reduce spending on technology
  • Achieve economies of scale
  • Up and Running in Minutes
Latest Projects
Image 01
E-Commerce
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ERP and Accounting
ERP and Accounting Solutions
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PBX
PBX
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E-Commerce With Call Center

CruzControl Radius' E-Commerce solution combines the features you expect from an complete E-Commerce invoicing system with the power of an integrated call center system to provide businesses with an efficient online sales processing and telephone services for order taking and customer support.

The E-Commerce and Telemarketing modules share the same data therefor they can be used interchangeably depending on the sales environment, and are fully integrated with other back office modules like Receivables, Payables, Inventory, Multi-Currency, Bank Reconciliation.

CruzControl Radius’ Order Processing modules deliver complete access to critical decision making data, turning your data into powerful marketing and management competitive intelligence tool. By making running your business easier and more efficient,

ecommerce

Our Services

CruzControl Radius specializes in devel CruzControl UrBusiness is based on Open Source software with easy access to business data, this makes it easy to customize and interface with 3rd party applications you may already have. We have assembled one of the best teams anywhere, we have the expertise and the ability to recreate your established business processes and logic.

Stop worrying about buying software, upgrading software or maintaining hardware. Excluding the onsite POS module, CCUrBiz application is a cloud based or SaaS application, that means we take care of all software and hardware maintenance and updates.

The onsite POS version resides on local devices on to eliminate the need to depend on an internet connection that may go down stopping your ability to process sales.

We’re not just another online software service provider, we have over 20 years’ experience in this sector, CruzControl can help evaluate your needs, provide guidance and provide you with a deployment plan you can trust. CruzControl can provide you with customization services, web design for e-commerce and help structure the back-office modules to maximize management and operational efficiencies.

If you like the idea of having a call center for Order Taking or Customer Service but don’t want add another infrastructure layer to your organization, CCR’s call center services may be the answer you’re looking for. CCR’s Call Center services can for example provide Order Taking, Customer Service Support, Reservations and Appointment Setting as if they are part of your staff. Because you have the ability to monitor the call center services live, you can have the confidence the agents are representing your company properly.

  • Retail
  • Wholesale
  • Restaurants
  • E-Commerce
  • Telephone Orders
  • Quotes
  • orders
  • back orders
  • invoices
  • returns
  • inventory
Latest Projects
alltownmall.com
alltownmall.com
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alltownfoodies.com
alltownfoodies.com / 1-855-mealetc.com
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alltowntraders.com
alltowntraders.com
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Custom Hosted Commerce Solutions

Every business is unique with different requirements and no one solution can be applicable to all. For those times when no off-the-shelf solution meets your business requirements and you need a custom commerce solution CruzControl Radius has extensive experience developing hosted or cloud based commerce solutions including commerce solution that integrate with cloud telephony technologies to support inbound and outbound call center services.

Whether your company primarily focus on B2B transactions or your focus is B2C sales, the internet is having a profound effect on how businesses operate. Cloud based e-business solutions provide businesses with 24/7 operational speed and flexibility. Today trusted customers can enter their own orders, remote sales executives can enter sales orders anywhere around the world day or night. Orders status can be tracked at any time at the users’ convenience. Streamlining order taking and order processing improves customer satisfaction, improves business efficiencies and the bottom line

To businesses sometimes it seems ecommerce technologies are changing at the speed of light, to ensure you not only provide competitive engaging customer experiences but exceed customer expectations CruzControl Radius has assembled one of the best teams anywhere with vast expertise in developing solutions with various technologies, marketing, research and constantly searching the world for the Next Big Thing trend coming to ecommerce.

start a business

Our Services

Conduct an in-depth needs analysis to correctly identify current needs and goals, evaluate business processes that require to implemented, changed, or improved. Identify the technologies that offer the best solution. Prepare a full project requirement specification that outlines the problems and specify in detail the solution.

Develop, design, customize and finally deploy engaging user friendly ecommerce frontend that attract viewers and drive profits. The custom solution needs to be able to handle high volume order processing conditions.

Interfacing ecommerce front ends with transactional applications like POS and Order Entry. The key to a successful e-commerce implementation is how seamlessly it integrates with the rest of the company’s transactional applications like POS and Order Entry and Financial, Management Backends.

B2B online portals help increase the scope of customer service by enabling trusted customers to be able to enter their own orders, track orders and check account status. Becoming more efficient lower business operating costs, and make businesses profitable.

B2C customers are less well defined therefor online store fronts need to be engaging and able to convert visitors into buyers.

Telephony integration with your commerce activities can improve customer satisfaction and increase sales. CruzControl’s cloud telephony integration can be used to help shoppers resolve problems or take orders. Telephony integration is popular in many B2B environment and fast serve restaurants amongst many others.

SEO (search engine optimization) involves creative aspects and technical skills. SEO is an organic way to enhance a website’s reach by improving search engine result rankings.

Marketing

Business Inteligence

Cloud Integration

Latest Projects
owners

vazycomm.com

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telemarketer

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CruzControl UrBusiness

CruzControl UrBusiness (CCUrBiz) is a modular cloud based Work Center application specifically created for Small and Medium Sized Businesses (SMB). CCUrBiz can manage contacts, activities, projects, VoIP Telephony, facilitates collaboration, and by interfacing with the leading Open Source Accounting and ERP system OFBiz, CCUrBiz can even help you manage your business, finances and sales.

Designed on the premise of use anywhere, anytime and always live data, it promotes flexible and cost effective working arrangements between company and employees or between diverse groups for special projects, whether it’s in the same office or on another continent.

With CCUrBiz CloudPC you never have to miss your desktop, CloudPC gives you access to MS Windows or Linux Virtual Desktops from anywhere with an internet connection, install and run your own applications.

Unlike most consumer oriented hosted services that derive most of their revenues from advertising based on profiles gathered from your activities online, CCUrBiz is a true business platform, you don’t let your landlord monitor your business activities, why should you let your information host do it? CCUrBiz has no imbedded ads, we don’t monitory, track or read customer data, and we absolutely don’t sell or share your data with anyone.

outsourcing

Our Services

Most of the services we provide to our clients are delivered through CCUrBiz, including IT services, telemarketing services and Business Processes services. CCUrBiz allows our clients to be fully involved in their projects, in this way we become an extension of our clients for the duration of projects.

For example, clients are able to monitor the performance of their telemarketing campaigns live, in this way telemarketing campaign can be tweaked and modified to improve performance before it’s too late.

  • Outsourcing resources are vetted.
  • Secure environment to prevent time theft.
  • Monitored.
Latest Projects
it outsourcing
IT Resources
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custom applications
Custom Applcations
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accounting outsourcing
Business Processes and Accounting
More

NBT Jobs Board

CruzControl Radius (CCR) connects employers looking to hire local and international personnel with an international pool of talent, giving you quick, fast and economical access to the resources you need. From our offices in Bangalore and Coimbatore, India, where we provide IT (Information Technology) and Call-Center outsourcing services, CCR can be your gateway to India’s top and brightest IT candidates.

Whether you’re looking for personnel to work onsite or remotely, CCR can help you traverse the cultural, technical and legal barriers to ensure a smooth understanding between parties.

Whether you’re an employer searching for high-level technical personnel, or you are someone who would like to explore the opportunity to work for an international company contact us.

jobs

Our Services

Through CruzControl Radius’ cloud based workcenter and collaboration application, CruzControl UrBusiness (CCUrBiz), we provide a platform where employers can search for candidates to fit their needs. CCUrBiz provides employers and its workers a secure and private environment to conduct audio & visual meetings. CCUrBiz’s CloudPC module is a monitored virtual desktop employers can provide their remote resources to work from to ensure their resources adhere to company policies and standards.

CloudPC can also be a feature contractors who bid on projects may want to use and share with their clients to give them peace of mind.

Use CCUrBiz Project Manager module to ensure teams are on point and on course to complete projects on schedule and on budget.

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Latest Projects
job board

nbtjobs.com

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post job

Employees

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find a job

Job Contracts

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Business Processes Outsourcing (BPO)

Outsourcing business processes typically refers to outsourcing non-core back-office and front-office in-house functions to an out-side company. Outsourcing is not just about obtaining services for less cost, a critical advantage of outsourcing is, flexibility. Since outsourcing is usually based on fee-for-service, outsourced company functions change from fixed to variable business costs because they no longer require the internal organizational structure to maintain and manage them.

Outsourcing gives companies the flexibility to expand and contract capacity based on demand and need in the most time and cost effective manner possible because outsourced resources specialize in their fields providing your company with the specialized expertise, software and equipment that may be required.

Specialized service providers have optimized systems and infrastructure to provide your company with the services your company requires faster and with better quality than normally can be accomplished in-house. Outsourcing reduces your need for in-house staff, physical and management infrastructure thus minimizing your recruitment and operational costs.

The Right Partner

Outsourcing can seem daunting, communicating with people you know little about may appear intimidating, and the thought of placing some of your companies most valuable data in the hands of an outsider seems scary.

CruzControl Radius can help you remove many of the perceived issues and help you overcome your concerns of working with offsite resources. CruzControl Radius specializes in assisting small and medium sized companies outsource accounting and finance services with personalized services that are reliable and secure.

CruzControl has assemble one of the best teams anywhere, all our resources are vetted to North American standards. To ensure your data is secure, CruzControl Radius has developed its own WorkCentre application called CruzControl UrBusiness (CCUrBiz). CCUrBiz manages Virtual Machines, which you can monitor at any time, from which the resources work from. The resources don’t have local access to your data, this ensures your data always remains under your control and in North America. CCUrBiz has communication tools to facilitate communication between you and the people working for you.

jobs

Our Services

CruzControl has assemble one of the best teams anywhere, all our resources are vetted to North American standards. To ensure your data is secure, CruzControl Radius has developed its own WorkCentre application called CruzControl UrBusiness (CCUrBiz). CCUrBiz manages Virtual Machines, which you can monitor at any time, from which the resources work from. The resources don’t have local access to your data, this ensures your data always remains under your control and in North America. CCUrBiz has communication tools to facilitate communication between you and the people working for you.

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Latest Projects
job board

accounting-24-7.com

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post job

Employees

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find a job

Job Contracts

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About CruzControl Radius Inc.

CruzControl Radius is a technology company dedicated to bringing leading technologies and business services to empower companies to be more effective, efficient and profitable. CruzControl Radius uses web architectures to provide businesses with marketing and business process automation. Our technologies combined with our extensive expertise and experience in marketing and business processes extends our commitment to deliver the full promise of the internet to businesses.

CruzControl Radius is the developer of CruzControl UrBusiness (CCUrBiz), a cloud workcenter application that helps companies manage, run and collaborate with others. CCUrBiz is hosted on our own cloud infrastructure to ensure quality of service and privacy. CCUrBiz enables companies to securely and privately run their businesses from anywhere via a web browser.

outsourcing

Our Services

CruzControl Radius has assembled one the best IT and business process teams anywhere. We give businesses like yours access to an international pool of know-how and experience whether you’re looking to expand your team with contingent personnel for its flexibility and cost effectiveness or you require a particular expertise you don’t have in-house.

Outsourcing call-center services and software development services can sound difficult and overwhelming… we make easy and open, no confusion and no mystery.

All outsourced work is done from a secure monitored Virtual Computer, which clients can have access at any time during the duration of the projects. All virtual systems reside on our own infrastructure located in North America that is owned and managed by CruzControl Radius.

Telemarketing projects are monitored live from the CruzControl UrBusiness Dashboard. Not only can you monitor each agent’s activity, the Dashboard also gives you instant live feedback on script efficacy, enabling you to make changes to the script.

  • Outsourcing resources are vetted.
  • Secure environment to prevent time theft.
  • Monitored.
Latest Projects
it outsourcing
IT Resources
More
custom applications
Custom Applcations
More
accounting outsourcing
Business Processes and Accounting
More

Live and Recorded Events Schedule

You can use CruzControl UrBusiness to start your own call center business, under your own name and brand. CruzControl ’s hosted call center solution is a great way to start your own business. With no need for large financial outlays or investments in technology, infrastructure, bandwidth or IT staff, literally in a matter of hours you can be operating your own call center company leveraging your own skills sets to enable you to concentrate on the activities that will generate you profits immediately.

ticket

Event Schedules

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  • May 9 2016
  • Montreal
  • Restaurant Order taking
  • Hospitality
  • Reservations
  • Order Entry
  • Pre-Sales Campaigns
  • Surveys
  • Political Campaigns
Latest Projects
Image 01

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Blogs and Information Center

You can use CruzControl UrBusiness to start your own call center business, under your own name and brand. CruzControl ’s hosted call center solution is a great way to start your own business. With no need for large financial outlays or investments in technology, infrastructure, bandwidth or IT staff, literally in a matter of hours you can be operating your own call center company leveraging your own skills sets to enable you to concentrate on the activities that will generate you profits immediately.

ticket

Event Schedules

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blogs

Latest Blogs

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Besides making it easy to get started you also benefit from the pooling of resources of the CruzControl Radius Call-Center Community. The combined collaboration of many companies enables our members to lower costs and improve service quality to the end users.

CruzControl Radius’ Call-Center Solution uses CruzControl UrBusiness call center modules to provide inbound and outbound telemarketing services. Using an easy to use designer user-interface, telemarketing solutions can be tailored to fit the requirements of an almost infinite number of industries.

CruzControl UrBusiness enables you to share with your clients the progress of their campaigns live.

If you have expertise is a specific industry and see an opportunity to expand or improve the industry solutions we already support you can contact us and discuss your ideas, and we will help you create new industry specific solutions.

Some of the existing telemarketing solutions:

  • Charity fund raising
  • Bill Collection
  • Restaurant Order taking
  • Hospitality
  • Reservations
  • Order Entry
  • Pre-Sales Campaigns
  • Surveys
  • Political Campaigns
Latest Projects
Image 01

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Image 02

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Contact Us

Have a question about our products and services?

There’s a few ways to reach us.


General Enquiries

877-285-5499

Corporate HO

2500 Plaza 5
Harborside Financial Center
Jersey City, NJ
07311
201-830-1922

E-mail CruzControl Radius

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